Mystery shopping

Spare yourself from any nasty surprises.

Whether brands and products are sold successfully largely depends on the quality of the salesperson’s advice and the presentation of the products. By acting as clients and carrying out test purchases on site, we find out how customers are treated and advised. As required, mystery shopping can be carried out as follows:

  • Carrying out the agreed number of test sales by experienced test buyers and purchasers
  • Test sales at the specified sites during particular time spans
  • Objective reporting of test sales based on defined assessment criteria
Mystery shopping